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VIP FAQs

It's not easy being green, so to us, you are all VIPeas. Conscious consumers like you, who put effort into shopping sustainably, really make a difference. So to say thank you, we have a loyalty program. It's easier than you think to become one of our valued VIPeas. In fact, by placing your first order you're already in! Our program will automatically collect 'Reward Points' for you as you shop and add them to your account. Then you can redeem them on any future orders or save them up for a treat. 


How does it work?

  • For every euro spent you receive a reward point. No points for delivery charges. The reward points are calculated when you checkout. You can then use the reward points on future orders. Points can only be used against purchases and are non refundable.


How do I redeem my reward points?

  • Once you click checkout you will see an option, below the payment section, to enter your points.

 

How can I earn Double Points?

  • If you set up a 'Repeat Order' (click here for the FAQs for Repeat Orders) you will automatically start earning DOUBLE reward points. You will see them appear in your account and can redeem them whenever you like by clicking on Account (top right of page), click on 'repeat order' in the dropdown menu, then you will see options to add coupons, gift vouchers and redeem your points.
  • Coupons must be applied prior to payment, they cannot be added retrospectively and are non refundable.

 
If you have any other questions, just let us know here, our friendly admin team are here to help!  Thank you so much for your support!